Buffalo Airport Shuttle FAQ

Submit the booking form with your pickup and drop-off addresses, travel date and time, passenger count and flight details. Our dispatch team reviews the request and confirms your fixed rate and pickup. You can also call us if you prefer to book by phone.

Book as early as you can, especially for weekends, holidays, large events and the summer tourism season. Early booking gives dispatch the best chance to confirm your preferred vehicle and time. Same-day and next-day requests are welcome when availability allows.

Both. Choose one-way for a single transfer, or add your return details in the same request so your airport return is planned at the same time.

Submitting the form sends a request to our dispatch team, who confirm availability and reply with your fixed rate and pickup details. For larger groups and long-distance trips we confirm a quote before the ride is locked in.

Yes. Contact dispatch as early as possible with any change to your date, time, passenger count or destination so we can adjust the plan.

Yes. We carry up to 12 passengers by assigning two minivans that travel together, so your whole group stays on one plan with room for luggage.

Every fare is a flat, fixed rate confirmed before you book. There is no meter, no surge pricing and no surprise charges.

Rates are per vehicle, one-way, for your whole group, not per person. One clear price covers the trip.

No blanket border-wait fee. Your flat rate includes the first 35 minutes at the border. On the rare occasion a crossing runs longer, additional time is billed transparently at $35 per hour.

Your quoted flat rate is the price of the trip. Any standard bridge or toll charges for the route are accounted for in the rate we confirm, so there are no surprise add-ons at drop-off.

The flat rate to Niagara Falls, Canada and the Fallsview hotels is $105 per vehicle, one-way. Other destinations have their own flat rates, all listed on our pricing page.

We operate 24 hours a day and confirm your rate up front. Your fixed price is set when you book.

Payment can be made by cash or card. Cash has no added fee. Card payments include a 4% processing fee, disclosed up front, never added as a surprise. For cross-border trips, payment is collected before crossing the international border.

Yes. Every traveler is responsible for carrying a valid passport or other accepted travel document. Requirements vary by citizenship and age, so check official government guidance before your trip.

No. Rideshare apps do not cross the US and Canada border, so an Uber or Lyft cannot complete a trip into Ontario. A private cross-border shuttle like ours handles the full route and the crossing.

Your driver knows the Buffalo crossings and drives the route. Admission is always decided by government border officers, not by the driver or the company, so carry your documents and answer the officers directly.

Most crossings are quick, but wait times vary by time of day, season and traffic. Your flat rate includes the first 35 minutes at the border to keep pricing predictable.

Depending on your destination and conditions, drivers use the Peace Bridge, the Rainbow Bridge or the Lewiston-Queenston Bridge. Your driver chooses the best crossing on the day you travel.

Children are subject to their own document requirements, and a consent letter may be needed when a child travels without both parents. Check official government guidance before traveling.

Our service runs between Western New York and Ontario in both directions, plus trips within Western New York. We do not run trips that start and end inside Canada.

We pick up at Buffalo Niagara International Airport (BUF). When we confirm your booking, we send clear instructions for where to meet your driver after you land.

Yes. Add your flight number to your booking and we track your arrival, adjusting your pickup so your driver is ready when you land, even if your flight is early or delayed.

We operate 24/7 and monitor tracked flights. If your arrival time moves, your pickup moves with it. For late arrivals, book ahead so a driver is scheduled for your flight.

Once you have your bags and reach the pickup point, your driver is ready to go. Allow extra time if you are connecting from an international arrival and clearing customs.

Yes. We provide pickups from homes, hotels, offices and venues across Western New York and Ontario for trips to the airport or any destination we serve.

Yes. We provide transfers to and from local stations and the airport. Include your station and time in your request.

A sedan for one to three passengers, an SUV for small families with extra luggage, and a minivan for up to six passengers. For groups of seven to twelve, we assign two minivans that travel together.

Up to 12 passengers. Groups larger than a single minivan travel in two assigned minivans so everyone stays together with room for bags.

Yes. Tell us how many passengers and bags are traveling and we will match the right vehicle so everything fits comfortably.

Yes. Add your child seat needs to your booking so the trip is planned with the correct seats.

Always. Every booking is a private vehicle for your group only. You are never placed in a shared ride or routed through other passengers.

Yes. Our drivers are professional and insured, and they are experienced with the Buffalo and Niagara border crossings.

Every zip code in Buffalo and Western New York, including Erie County, Niagara County and Chautauqua County, plus cross-border trips into Ontario all the way to Toronto and the GTA.

Yes. We drop off directly at Fallsview hotels, Clifton Hill hotels, casinos, attractions and residential addresses throughout Niagara Falls, Canada.

Yes. We take travelers to Old Town Niagara-on-the-Lake, wineries, inns and vacation rentals for weekends, weddings and events.

Yes. We provide private transfers to downtown Toronto, Toronto Pearson (YYZ), Mississauga, North York, Vaughan, Scarborough and other GTA destinations.

Yes. We serve Dunkirk, Fredonia, Jamestown, the Chautauqua Institution and the surrounding communities with long-distance airport transfers.

Most likely, yes. We provide transportation to addresses across Western New York and Southern Ontario. Send us your destination and we will confirm a flat rate.

Our dispatch team is available 24/7. Use the phone number in your confirmation to reach us about delays, meeting points or any change on the day of travel.

Your confirmation includes the details you need to identify your driver and vehicle. If anything is unclear when you land, call dispatch before getting into any vehicle.

Contact dispatch as soon as you notice. We will work with your driver to locate the item and arrange its return.

Buffalo Shuttle launched in 2026 with a simple promise: transparent flat pricing, private cross-border service and no surprise fees. We would rather earn your trust through clear, honest service than lean on inflated claims.