Your driver meets you at Pole 13 on the arrivals curb, beside the limo parking area outside baggage claim. You do not need to find a desk or call ahead: the driver contacts you on the day of travel with their name and vehicle details, and your pickup is planned around your actual landing time rather than a fixed slot.
Step by step
- Before you fly, add your flight number
This is the single most useful thing you can do. With a flight number we track the arrival and move the pickup automatically if you are early or late, without you having to call from the aircraft.
- On landing, go straight to baggage claim
There is nothing to check in with on arrival. Collect bags first; the driver is watching the flight, not a clock.
- Watch for your driver’s message
You get the driver’s name and vehicle details on the day. That message is how you confirm you are getting into the right car.
- Walk out to Pole 13
Follow ground transportation signage to the arrivals curb and the limo parking area. This is the private-hire area, not the taxi rank.
- If something is off, call dispatch first
Never get into a vehicle that does not match the details you were sent. Dispatch is available 24/7 to connect you.
The short version
- The driver contacts you, not the other way round.
- Flight tracking means a delay moves your pickup instead of losing it.
- Verify the vehicle against the details you were sent before getting in.
- Late-night and early-morning arrivals are covered; the service runs 24/7.
The difference between a booked pickup and a rank
At a taxi rank you queue and take whatever is next. On a pre-booked transfer the vehicle is assigned to you specifically, the driver already holds your name, flight and passenger count, and the fare was fixed before you travelled. That is why the meeting process is a message and a pole number rather than a queue, and why the private area is a different part of the curb from the rank.
It also means an empty curb is not a problem. If your flight lands early the driver may still be en route to the assigned time, which is exactly why the flight number matters: with it, the assigned time has already moved.
Verified details
- Adding a flight number to a booking lets us track the arrival and adjust pickup timing automatically for early or delayed landings.
- The driver contacts the passenger on the day of travel with their name and vehicle details before pickup.
- Dispatch operates 24 hours a day, so overnight and pre-dawn arrivals are handled on the same process.
- Pickup is at Pole 13 beside the limo parking area, which is separate from the airport taxi rank and the on-demand shuttle crosswalk.
Questions about this
What if my flight lands really early?
With your flight number on the booking we see the earlier arrival and bring the pickup forward. Without it, the driver is working to the time you gave when booking, so an early landing can mean a wait. Adding the flight number at booking is the fix.
How do I know the car is really mine?
Match it against the message you received on the day, which contains the driver’s name and vehicle details. If a vehicle or driver does not match, do not get in, and call dispatch. This matters most at a busy curb where several operators are working the same area.
Do I need to call when I land?
No. There is nothing to check in with. Collect your bags and head out to Pole 13; the driver is already tracking the flight and will have been in touch with their details.
Official sources
Primary sources for the facts on this page. We are an independent transportation company and are not affiliated with any of them.
- Buffalo Airport arrivals and ground transportation Where each service type waits on the arrivals curb